How can I become yoybuy member?
Please click “Register” on the top of the webpage. Enter the necessary information and click “Sign Up”. A verification letter will be sent to the e-mail address used to register, please click the link in your letter to activate your account. You will then be a fully registered member ready to shop safely in China.
Can I change my Email address?
Yes, you can. Please sign in to our website, Go to “Personal Profile” on the left side of the page. Then click “Change E-mail” on the top and enter your new e-mail address.
Can I change my user name?
Sorry, you will not be able to. Once you choose your user name, it cannot be changed. Please choose carefully before you register.
What should I do if I forget my password?
You can create a new password by clicking here or the Help button on the top of our webpage. Please note that the new password will be sent automatically to the e-mail address that you used to create your account.
How do I change my password?
After you log in, please go to “Personal Profile” on the left side of the page. Choose “Change Password”, and then enter the current password and new password.
How long will my order be processed after it is made ?
Your order will be processed within 24 hours.
What is yoybuy exchange rate?
Yoybuy exchange rate is 1CNY=0.156USD,1CNY=0.213 SGD and is adjusted according to the Bank of China rates.
When should I tell you my address?
When you submit delivery,you can write the address on the site
When should I pay the shipping fee?
After your order is successfully placed, please pay attention to your order status.
When the status changes to "Arrived", you can submit delivery, at that time the shipping fee will be charged.
How can I know whether I can submit delivery?
After your order is successfully placed, please pay attention to your order status. When the status changes to "Arrived", you can submit delivery.
What is your service fee?
Yoybuy service fee is 10%*(items fee +the domestic shipping fee).
The minimum service fee is 5.6 USD.
How do i pay the remainder domestic delivery fee and item''s fee?
We will need you to pay the remainder when your domestic delivery fee or your item's fee is not sufficient.
You should log in your yoybuy account and go to "my order", Please check your "Await payment" order and then click “pay” to pay the remainder.
