Insurance coverage: the actual loss or damage of goods caused by any external factors in international transit.
Uninsured risks: Postal delay, the goods have been confiscated, destroyed, seized or detained etc by the customs authorities at destination.
(Any loss caused by the uninsured risks shall not be reimbursed.)
Insurance Claim Deadline: Please make an application within three days after receipt of goods, the overdue will not be accepted.
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Accidents in the international transit | |
Compensation Standard |
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Insured Goods |
Uninsured Goods |
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A full refund or yoybuy will re-buy and resend your goods. | |
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Only the international delivery fee will be refunded. | |
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The cargo, which can be examined, is damaged. | |
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The service fee and the amount of the damaged products will be refunded. | |
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Only the service fee of the damaged products will be refunded | |
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The cargo, which can not be examined, is damaged. | |
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Only the service fee of this cargo will be refunded. | |
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The parcel is returned because of Customs,no sign on receipt, rejection. | |
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The parcel is returned due to the Post Office or other unknown reasons | |
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The parcel will be sent again without any other fees. | |
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The cost will be required to be paid by yourself. | |
To report the loss, damage, or missing contents of a parcel, you'll need to fill out the Yoybuy Claim Form and send that together with the invoice and pictures to yoybuyservice_01@hotmail.com. |
