Q) How much is your service charge when you purchase from china online?

A) Yoybuy service fee is 10 % of items fee + domestic delivery fee. However, our minimum service fee is 5.6USD. If item fee + domestic shipping is less than 56.0USD, yoybuy taobao agent will charge you 5.6USD as our service fee.

Q) Which payment methods does yoybuy accept?

A) We accept payment via PayPal, WebMoney, Western Union, Money Gram.

Q) If I need to transfer money, what currency should it be?

A) Yoybuy Paypal account, WebMoney purse, Western Union, Money Gram only accept US Dollars.

Q) How many countries are available for EMS delivery?

A) EMS services 182 countries so far.

Q) Which shipping method does yoybuy use when I purchase from china online?

A) EMS is our main shipping provider. You can also choose other international shipping companies such as Airmail, SAL etc. However, we strongly recommend you to choose EMS because it is cheap, reliable and fast. Furthermore, if you choose EMS, you benefit with our 50% discount.

Q) When can I get my package? 

A) We usually get the goods within 3 to 5 days after purchase. After we get all the goods and your shipping fees, it will usually take 5-7 days for products to reach your home if you used EMS.

Q) I buy many items from the same seller, how much will the seller charge as the domestic shipping delivery fees? 

A) The fees are charged according to the items weight and distance between sender and receiver. In most cases you can on domestic shipping fee by buying all the items together from one seller. 

Q) Can I cancel my order?

A) If your order is still waiting for process, you can delete the item from your account. If the order has already been processed, you cannot cancel.

Q) Is there any minimum order amount?

A) No. But yoybuy minimum service fee is 5.6USD per parcel.

Q) If items or parcels are confiscated or disposed by customs due to violation of import/export law, what should I do?

A) YoYbuy is not responsible for confiscation or disposal of items by customs due to violation of import/export law. There will not be any compensation. 

Q) If I didn't get my parcel, what should I do?

A) Please track your parcel status according to the tracking number we give you. If the parcel has reached your country several days ago, please contact the local EMS company for more information. If the parcel was lost or sent back to China, please contact us immediately.

Q) Which sites can I purchase from?

A) Yoybuy.com can purchase from www.taobao.com, www.paipai.com, www.eachnet.com, www.dangdang.com, www.amazon.cn and other Chinese online stores. Please note that if you wish to buy from other websites, you should send us the website for us to verify first. 

Q) What products am I allowed to buy?

A) YoYbuy.com can help you buy almost every type of products from taobao.com and from other China online stores, but we reserve the right to reject products judged "risky". 

Q) I'm in China but don't have a Chinese credit card, can I enjoy your service?

A) Yes. YoYbuy.com can help you buy products from taobao.com no matter where you are, you can add money to your account on our site by paypal, western union, etc. After you make payment when the items arrive at our company, we will send your product directly to your address. The cost of this service is 10% of the total transaction.

Q) I am a regular customer, can I have discount? 

A) Please pay attention to our news board. If there are promotions, we will post details on our website.

Q) Can you guarantee the quality of items I bought?

A) Sorry, We are not responsible for the quality of your items. If you are not satisfied with your purchase, please inform us as soon as you can. Only in the case that the item is completely different from what you have been told and the pictures you have been could we take responsibility.