Taobao Shopping Tips

How do I find my item on TaoBao.com?

How do I view the seller's reputation?

What are TaoBao domestic delivery options?


How do I find my item on TaoBao.com?


     Clothing

Example: If you are looking for men's G-star's jeans, you would enter "G-star 牛仔裤 男" in the TaoBao search bar.

If you are looking for men's POLO T-shirt, you would enter "POLO T".

Generally, you can search with English or simply use the format:

 

Brand + type + gender

 

Here are some words that you may use:

English                   Chinese

man                          

woman                       

bag                           

jeans                           牛仔裤

suit                            西装

coat                           外套

shoes                           鞋子

T-shirt                           T

jacket                           夹克

shoes                         

skirt                            

 

     Electronic device

You can enter the product code in the search bar.

For example, if you are looking for Nokia N97, you can enter “Nokia N97” or “诺基亚 N97”.

 

If you are looking for Joyoung Soymilk Maker which has a product ID of JYDZ-17A,

you simply enter “JYDZ-17A”.

 

If you still need help finding your goods, please contact Yoybuy Customer Service.

 

How do I view the seller's reputation?


Just under the seller's name, you can see heart(s)/diamond(s)/crown(s) which represent how many points the seller has. Next to those icons, you can see the shop's “positive rating” (好评率) which is rated by the buyers who have bought from this seller. The best performance is 好评率:100%.








Red heart(s): 4 – 250 points


Blue diamond(s): 251 – 10000 points


Blue crown(s):10001 – 500000 points


Golden crown(s): more than 500000 points



Note:

Every positive rating gives the seller 1 point.

Every negative rating takes away 1 point.



 

What are Taobao domestic delivery options?


There are three methods of Domestic Delivery in China: Surface Mail (平邮), Express Delivery ((快递) and EMS.


Yoybuy does not accept Surface Mail because of the following reasons:

1.    It's slow. It will take at least 7 days.

2.    It's dangerous. Goods have a higher chance of being lost or damaged.

3.    Most importantly, the goods will not reach our company directly! It requires recipient to personally pick up the item from the Post Office.

 

YOYBUY recommends Express Delivery, which is reliable and fast -- we will receive the items 3-7 days after item has been shipped.

If you are in a hurry, or if purchased items are expensive, EMS might be a better option. EMS is more costly but with the most reliable service and the goods will reach to us within 1-2 days after being shipped.