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| Frequently Asked Questions |
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| Q) |
How much is your service charge when you purchase from china online? |
| A) |
Yoybuy service fee is 10 % of items fee + domestic delivery feeHowever, our minimum service fee is 35CNY. If item fee + domestic shipping is less than 350CNY, yoybuy taobao agent will charge you 35CNY as our service fee. |
| Q) |
Which payment methods do you accept? |
| Q) |
If I got to transfer you money, what currency should it be? |
| A) |
Yoybuy Paypal account only accepts US Dollars. Western Union, Money Gram and Bank account accept US Dollars and Chinese Yuan. DBS account only accepts Singapore Dollars. |
| Q) |
How many countries are available for EMS delivery? |
| Q) |
Which shipping method do yoybuy use when I purchase from china online? |
| A) |
EMS is our mainly used shipping method. You can also choose others international shipping methods,like Airmail, UPS, TNT, DHL etc. But we strongly recommend you to choose EMS because it is cheaper, safe and fast. Furthermore if you choose EMS, You may benefit of a 50% discount.
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| Q) |
When can I get my package? |
| A) |
We usually get the goods after 3 to 5 days' domestic delivery. After we get all the goods, if you use EMS, it will take 7-20 days for international delivery. |
| Q) |
Is there any insurance for my package? |
| A) |
Yes, you can insure your parcel if you like. Insurance is 5 % of the above cost (including item's fee, domestic delivery fee, yoybuy service fee, international delivery fee, bank service fee) |
| Q) |
I buy many items from the same seller, how will the seller charge the domestic shipping delivery fees? |
| A) |
The fees are charged according to the items weight and distance between sender and receiver. In most case you can save the domestic shipping fee by buying all the things together from one seller. |
| Q) |
Can I cancel my order? |
| A) |
Once the order has been paid, it can not be cancelled.
But you can change your order before you pay. |
| Q) |
Is there any minimum order I must get? |
| A) |
YoNo. But yoybuy minimum service fee is 35CNY per order. |
| A) |
Only if the package is insured ,you will get compensation. |
| Q) |
If some items or the package confiscation or disposal of items by custom due to violation of import/export law. How to solve this problem? |
| A) |
YoYbuy is not responsible in the case of confiscation or disposal of items by customs due to violation of import/export law. There is not compensation for this. |
| Q) |
If I didn't get my parcel, what should I do? |
| A) |
Please track your parcel status according to the tracking number we give you. If the parcel has reached your country several days ago, please contact the local EMS company for more information. If the parcel was lost or sent back to China, please contact your sales immediately. |
| Q) |
On Which site can I purchase? |
| A) |
Yoybuy.com can purchase from www.taobao.com, www.paipai.com, www.eachnet.com, www.dangdang.com, www.amazon.cn and other Chinese online stores. Please notice, if you want to buy from other website, you should send us the website for the checking at first. |
| Q) |
Is there any product I can be helped to buy ? |
| A) |
YoYbuy.com can help you buy almost all kind of products from taobao.com and from other China online stores, but we reserve the right to reject some products judged "at risk"? |
| Q) |
I'm in China but don't have a Chinese credit card, may I enjoy your service? |
| A) |
Yes. YoYbuy.com can help you buy product from taobao.com no matter where you are. And we will ask seller to send your commodity directly to your address. The cost of this service is 10% of the total transaction as well. |
| Q) |
I am a regular customer, how about the discount? |
| A) |
Sorry, only if the total amount of orders exceeds 5000USD per month, you can enjoy a discounted service charge which is only 8% of the item fee + domestic delivery fee.. |
| Q) |
do you guarantee the quality of items i buy? |
| A) |
Sorry, We are not responsible for the qualities of your items. If you are not satisfied with them please inform us as fast as you can. In the case that the item is completely different from what you have been told and the pictures you have seen, then we take the responsibility for this. | |
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