We at Northstar Bags are proud of our products. We have worked for many years developing the toughest, simplest, most valuable bags that we can imagine. It is important that you stand by our products like we do. If you have any problems with your bag, for as long as you own it, just get in touch with us. The help page at www.NorthstarBags.com/contact-us has all the ways to talk to us. Problems, concerns, questions, or praise, we love to hear it!