Q&A about CNSL wireless car phone charger
Q: Why can't my phone be charged with my phone case?
A: Because CNSL uses the third generation enhanced copper coil, the wireless charging distance reaches 8mm (0.31inch), but after deducting the thickness of the charger itself, the remaining is 4mm(0.16inch). So when we charge the phone through a case, we recommend sticking the phone to the charger tightly.
- Make sure that the cell phone case is not more than 4mm(0.16inch) thick.
- Check whether there is any foreign body between the phone case and the mobile phone to avoid cases with metal rings, plates or credit cards.
- Check whether the cell phone case contains insulating material that will isolate the wireless signal. We can try to replace the cell phone case for testing.