FAQ
Q. How to install windows & mac driver?
A: Please open the driver download link in the page description, download the latest driver, and view the driver installation video.
Q. Why i am printing blank labels?
A: (1) The most common reason is that your labels are loaded in upside down. Please ensure your labels are properly loaded. The label that you peel off should be facing the ceiling when it comes out of the printer
(2) Ensure your labels are "Direct Thermal" labels.
(3) If printing a PDF file, perform a print preview before printing and adjust the zoom ratio.
Q. Why can't I print after installing the driver?
A: This may be because the print port is occupied. Please set it in the printer properties of the computer and change a different USB port.
Q. Why is the printer printing labels incomplete?
A: (1) Place the thermal label paper correctly, then find the green button (paper feed key) on the printer surface, press or hold for 3 seconds, and let the printer automatically identify the label paper size.
(2) Or change the paper size in the computer printer properties.
For any operation question, please contact Meihengtong for 24 hours remote service.