Sound is always personal and subjective. Different people have different favor and auditory sense. Some prefer high, some enjoy mid or bass. Moreover, the output sound also differs from different audio files. We always try to provide as rich as possible sound for you.
Volume Not Loud Enough ? Please adjust it through your device. There is no volume control button on the earbuds as for the small size and compact design. We always make standard volume section to bring you beautiful sound as well as protect your hearing.
Lack of Bass ? Please try to adjust the ear tips, or change to smaller ear tips and push them a little deeper inside your ears to see if you could get better effect.
Tips:
1. Fail connecting earbuds to device.
-Clear pairing record between the earbuds and all your devices.
-Put them into the charging case and take them out again, the earbuds will power on and pair each other automatically.
-Turn on your mobile phone bluetooth, and then search "TWS", reconnect to them.
2. Earbuds Fail Connecting to Each Other/Only One Earbud Works.
- Clear pairing record between the earbuds and all your devices.
- Put them into the charging case and take them out again, double tap the Right earbud touch control position , when two earbuds are flashing blue that meaning two earbuds are paired together.
-Turn on your mobile phone bluetooth, and then search "TWS", reconnect to them.
If you have any questions about the product,please feel free to contact or ask us.