Q: How many times a day can I use my SYSTANE BALANCE?
A: You can use it as needed. We recommend 1-2 drops per eye per use.
Q: Is SYSTANE BALANCE supposed to be milky white?
A: Yes. SYSTANE BALANCE contains mineral oil as a nonactive ingredient that gives SYSTANE BALANCE its milky white appearance.
Q: Why do I have to shake the bottle of SYSTANE BALANCE?
A: SYSTANE BALANCE contains ingredients that may separate while stored. While using SYSTANE BALANCE is usually not harmful, not shaking the product may result in not dispensing all of the ingredients of the product.
Q: Does SYSTANE BALANCE have gluten?
A: No, SYSTANE BALANCE does not contain gluten.
Q: What is the difference between SYSTANE BALANCE and SYSTANE ULTRA?
A: These two products contain different active ingredients. Both products treat dry eye symptoms. If you are unsure which product to use, ask your doctor to help determine which product is best for your dry eye symptoms.
Q: Is SYSTANE BALANCE preservative free?
A: No, at this time, SYSTANE BALANCE is not preservative free.
Q: I don’t understand the product expiration date listed on my product.
A: We use international dating, so the year comes first, then the month. So if your product expires in 2016/09, that means September of 2016.
Q: Can I use my SYSTANE after it has expired?
A: We do not recommend using our products after they expire because we do not test expired product and therefore cannot guarantee the efficacy of the product after expiration.
Q: Does it expire at the beginning of the month or the end of the month?
A: Alcon products expire at the end of the month.
Q: Do I need to refrigerate my SYSTANE products?
A: No. Systane products can be stored at room temperature.
SYSTANE BALANCE Lubricant Eye Drops is formulated for the temporary relief of burning and irritation due to dryness of the eye.
(C) 2017 Novartis 2/17 US-SYS-17-E-0339.