FAQ
1. Why does wireless charger seem like scratched when received ?
In order to protect the product from damage during transportation, we have covered a film on the surface of the product. The film is sticky and hard to find, please tear it off before use.
2. Why is the phone not fully charged when charged all night ?
Our wireless is equipped with overcharge protection, it automatically powers off when the phone is fully charged.
3. Why is the charging speed slow?
Firstly, be sure your phone support fast charging.
Secondly, it requires a QC 3.0 adapter for fast charge mode.
Thirdly, 10W Fast Charging Model only support Samsung Galaxy S10/ S10 Plus/ S10E/ S9/ S9 Plus/ S8/ S8 Plus/ Note 9/ Note8.
4. If red and blue light is flashing, how to handle it?
Disconnect the power to the charger and plug it in after 15 seconds. Or change to another wire and/or outlet.
Please message us if there still has problem, we will try our best to solve the problem for you.