Q:The QR code is not working, or you can't download the app
A: You can download free APP [H-EYE] from Google Play Store to use this camera. If that's still not working, just feel free to ask our support for help.
Q: Don't know how to work with your device
A: Check the instruction manual and use pictures carefully, if that's still not working, just feel free to ask our support for help.
Q: The image was really good at first. After using for a period of time it's super blurry and very white. How do I fix this?
A: Earwax and grease might attached on the camera lens after a few times use, which result in blurry image. you need to clean the lens, please use alcohol pad to wipe the lens first. After that take a cotton swab to wipe the lens multiple times and make sure you apply some pressure on it.
Q: How is the waterproof function of the ear wax removal?
A:Our usb ear canera lens comes with IP67 waterproof grade, easy to clean with water or wipe with alcohol.
Q: App not working?
A: You can disconnect the otoscope with your phone and plug in again and open the app again. Or uninstall the APP and download it again. If not, please replace the phone with other brand. and there is always Plan B, ask our support for help.