Pre-install Notice:
1. Only the hardware is for sale, doors are not included.
2. The hardware package only has lag bolts for wooden wall/drywall. If you are installing the hardware on a concrete wall, please send us a message asking for specialized bolts.
3. All tracks that are 7.5FT and under coming in one piece. All tracks that are 8FT and above are connected by multiple tracks using a junction plate. Thus, the spacing between the middle two holes may not be 16 inches. The 8FT track is connected by two 4FT tracks. The 16FT track is connected by 6FT+5FT+5FT tracks.
Return Policy:
1. We offer free returns for any defective orders. If it is not our problem, such as you just no longer need it, you will need to pay for the return shipping fee.
2. We cannot accept returns for any installed or painted barn doors nor the hardware. Returns are not available for any customized products. If you insisted to return the installed products, we will apply a 30 dollar restocking fee to your refund.
3. Please note, we can not issue the refund when you did not return the order or the return package is in transit.
4. Once the return item is received at our warehouse, it takes 2 business days for the refund to be processed and 3-4 business days for the refund amount to show up in your account. Thank you for your understanding and cooperation!