【Warm Tips】-This neck support pillow is soft but firmer than cotton pillow, it possible takes you for two weeks to get used to it. And then you will found that you can’t sleep well without it anymore. We attach great importance to product quality and service. We have provided some extra accessories, such as pillow cases of different sizes. If you have any problems with the product you received, please don’t worry and hesitate, we are always online waiting to serve you.