Packing List:
- Track
- Spacers
- lag Bolts
- Washers
- Steel Hangers
- Door Stoppers
- Anti Jump Pads
- Floor Guide
- Installation Manual
- Junction Plate (If the track size is above 7.5FT)
Pre-install Notice:
1. Only the hardware is for sale, doors are not included.
2. The hardware package only has lag bolts for wooden wall/drywall. If you are installing the hardware on a concrete wall, please send us a message asking for specialized bolts.
3. All tracks that are 7.5FT and under coming in one piece. All tracks that are 8FT and above are connected by multiple tracks using a junction plate. Thus, the spacing between the middle two holes may not be 16 inches. The 8FT track is connected by two 4FT tracks. The 16FT track is connected by 6FT+5FT+5FT tracks.
4. The hardware is compatible with door thickness from 1 3/8'' to 2''. If you have a door that falls out of this range, please let us know your exact door thickness so that we can put shorter hex bolts for your thinner doors or longer hex bolts and spacer extenders for your thicker doors.
5.You can hang doors up to 220lbs for a complete set of hardware. If you have a super heavy door, we recommend you put a header board, put more hangers for this door or switch the nylon wheels to our metal wheels for better security.
6. We now provide free track length customization service for you. No matter how long you want the track to be, such as 9ft 6in, 12ft 3in, ... You name it. Our professional blacksmith is here to cut the track for you. Simply order a track length option that is right above your desired track length and let us know the exact length you want. For example, if you want 12ft 3in, order the 13ft and tell us to cut it down to 12ft 3in for you.
7.You need to have at least 6'' clearance from top of the door to the ceiling. For Black Spoke Wheel design door hanger, you need to have at least 8".
Return Policy:
1. We offer free returns for any defective orders. If it is not our problem, such as you just no longer need it, you will need to pay for the return shipping fee.
2. We cannot accept returns for any installed or painted barn doors nor the hardware. Returns are not available for any customized products. If you insisted to return the installed products, we will apply a 30 dollar restocking fee to your refund.
3. Please note, we can not issue the refund when you did not return the order or the return package is in transit.
4. Once the return item is received at our warehouse, it takes 2 business days for the refund to be processed and 3-4 business days for the refund amount to show up in your account. Thank you for your understanding and cooperation!