Why Choose Pohopa Wireless TV Headphone
We specialize ourselves in Audio field for many years, providing sound and timely engineering solutions to our valued customers. We pay special attention to the elderly as the proportion of the elderly is getting bigger. Some of them need to be taken care of and that's why we develop some products to serve them and bring fun to their lives. EF-W239 wireless TV headphone is an upgraded version with easier operation, solid connection and longer wireless range.
IMPORTANT!
- Before purchasing, check audio outputs of your TV/related audio source first, Digital Optical (Toslink/SPDIF), RCA or 3.5mm AUX Audio Out port is what we needed. When do TV optical audio out, MUST set your TV audio format to PCM/LPCM.
- Not for TVs with non-functional audio out ports (test before purchase). When hooking up an external audio device, some TV internal speakers might not work or become muted. This is TV’s feature.
- From marketing statistical analysis, if you experience no sound, sound cuts in and out, too much noises, most issues are caused by incorrect operation. Please refer to the user instructions or let us know, we are confident to get one good solution for you.
- These RF products are not available for pacemaker carrier as well as people with severe hearing loss.
Frequently Asked Questions:
Q 1, Can’t hear any sound from headphone after connecting all the cables well.
- There are three audio cords included (optical, RCA and 3.5mm), in the end, only one of them is needed to complete installation. Please don't plug all of them at the same time.
- Ensure you set the TV or TV related AV device’s audio format to PCM/LPCM when you use digital optical connection.
- For some TVs, you may have to activate the TV audio out by changing the TV’s AUDIO OUT setting to "External TV Speakers". Use your TV remote to go to the TV setting menu, select Audio and follow the instructions in your TV user manual.
- Not for TVs with non-functional audio out ports (test before purchase). Check if you can hear any sound by plugging a normal wired headphone directly into the TV audio out.
Q 2, Buzzing sound, continuous high pitch hum, sound cutting out, dropping out?
- When the sound breaks, the easiest and most effective way is to turn a little bit down the volume from the TV or from the speaker.
- Make sure you connect all the cables well, please refer to the three connection instructions and choose one suits your TV most.
- Place the transmitter as far as away from built-in Wi-Fi devices esp. Wi-Fi router to avoid interference, at least 16ft away.
- keep the distance between headphone and transmitter within 66ft.(might not be able to reach up to 100ft due to obstacles in the room)
- Please adjust the volume of TV or TV related AV device (e.g., TV, cable box, STB) to a sufficient level, or raise the volume directly from the headphone volume control button.
- Headphone low battery, please charge the headphone.
Q 3, Does the Pohopa headphone mute the TV sound? Can others in my family hear TV while I use the Pohopa headphone?
- This is a TV feature and its availability depends on your TV design. Please check your TV manual or contact the manufacturer to ask weather the TV speakers can work or not when the audio output is activated.
- For most TVs, the TV's internal speakers and an external audio device can work simultaneously. Such as, for some newer LG TVs, when do RCA audio connection, you can set the “Sound Out” to “Internal TV Speaker + Audio Out(Optical)”. And for some newer Samsung TVs, you can enable this feature by selecting “TV Speaker” from the TV Sound Output lists.
- However, for some old TV models , the built-in speakers might not work if you choose to use an external audio device (e.g., speaker, headphone). If your TV is like this and you only watch programs from one fixed AV device, such as cable box or STB etc, just hook up the Pohopa headphone to that device for enjoying TV with your family together.