FAQs:
Q1: Why my signal booster can't improve signal inside the house ?
A: Please check if your cell phone receiving signal is the same as the signal booster's ( 700mhz Band 12/ Band 17) ?
- a) Yes , but not work , please check if both of the booster and power supply powered on normally and if the antennas installation correctly as suggested ?
- b) No , I found the cell phone network frequency is different from the signal booster's.then contact seller for Return / Replacement.
Q2: Although both of the cell network frequency and installation are correct, the signal booster not improve signal, Why ?
A : When this happens, turn off the DC power adapter firstly , and then try to adjust of the Antennas isolated distance / Outdoor antenna's height/ Change the antenna to a better place. If the trouble still can't solved ,please send message to us. We accepted 30 Days Return without reasons,3 Months Replacement for defective product.
Q3: What does it mean when the booster indicator red light is on ?
A1: It is not defective. If the booster keep blinking green / steady red light and signal not improved , it mostly becauses of the Outdoor antenna is too close to the indoor antenna signal interference. or, There is space signal interference happened , so the Booster AGC stay on Over power or self-oscillation, so , the signal not improved temporarily .
A2: Solution: Turn off the DC power adapter, Move the outdoor antenna further away from indoor antenna. Make sure the two antennas separated by walls and the isolated distance 25-32ft as suggested. Restart the power supply. If not help, contact seller for other solutions.
Q4: How to register the booster with Serial Number ?
A: Not all of consumers are required to register the booster. It depends on the requirement at your location.
The Guides to signal booster Registration:
Step 1: Open the following registeration link given , www.waveform.com/pages/guide-to-signal-booster-registration
Step 2: Find out cell carriers(AT&T) that compatible with your booster. Click and Enter
Step 3: Fill in your Location informations as required. and fill in Booster's Serial Number .Very easy to register.
Please note : Serial Number is the FCC ID ( you can find FCC ID on the Label of cell booster device ).