Important Notice:
1. Deco Pro is NOT a standalone product!!!
- This device must be connected to a computer to work. It is compatible with Windows system 10/8/7(32/64bit), Mac OS X version 10.10 or later.
2. About the Product Surface
- Electronics products often come with protective covers(plastic layer) to avoid damages to the surface from hand grease, scratches, etc. If there are any air bubbles or light scratches when you first get the tablet, please do not misunderstand it has been used, just need to remove the protective covers(plastic layer) before application.
3. Connection Tips
- Your computer needs to have a USB Type-A port for the connection. Please confirm the USB Cable completely plug into your computer.
- If your computer only has Type-c ports, you need an adapter for the connection.
- Other Tips: After connecting all the cables in the correct places, please wait about 30s~1min to make the USB Hardware driver loaded successfully.
4. Driver Download and Installation Tips
- Driver Download: Our driver will be regularly updated, so please go to our official web to download the newest driver, and install it on your computer.
4.1 Before Driver Installation:
- Please Remove Other Brand’s Driver from your computer and reboot before installing the XP-PEN’s driver, or there will driver conflict problems.
4.2 For Windows Users:
- Please close all drawing programs and run the driver as Administrator when installing the driver. (IMPORTANT)
4.3 For Mac Mojave (10.14), Catalina (10.15) Users:
- Our driver is compatible with Mac OS Mojave (10.14), Catalina (10.15), If your operating system is the newest Mojave 10.14 or Catalina (10.15), please install the newest released driver on your computer and reference to the FAQ “How to installed driver in Mojave /Catalina” on the XP-PEN Website.
5. XP-PEN Provides Lifetime Technical Support on all Our Drawing Pen Tablets/Displays
When you have problems with the use of the Deco Pro Graphics Tablet, please checks the Quick Guide, search XP-Pen online to find a way toTech us for further assistance, we are always standing by to help!