Q1.Why do I fail to connect the camera with APP?
1. Whether the router connected to the device can access the Internet normally; ensure that the device pairing distance is within the router's WIFI signal coverage; it is recommended to place the device within 2 meters of the router for adding networking operations.
2. The device only supports 2.4G WiFi, not 5G WiFi band, please check whether the router is connected to 2.4G WiFi network.
3. There may be a low battery condition in the attached battery, please use the USB external power supply to add the network operation of the device
4. Whether the WiFi name and password entered by the APP are correct, and whether the device enters the network distribution mode. (the device will enter the network distribution mode when the red light is always on)
5.If you find the red light do not always on, you need to press the reset key about 2 seconds with reset needle.
Q2.The device is online, and the APP cannot receive push messages?
1. The mobile phone starts "self-starting" for the "Onecam" APP, and opens all the permissions and notification functions of the APP.
2. In the [Notification] of the mobile phone, close the APP application [Allow Pass], there will be no reminder in the notification bar.
Q3. PIR (human body motion detection) is not sensitive or the sensing distance is relatively close.
1. This device is a low-power intelligent product, wake up work, record and push information through PIR.
2. Because PIR (Human Body Motion Detection) is easily affected by the external environment. Such as: the influence of heat source or light source; so the installation and use position of the equipment should try to avoid the air conditioner air outlet, heat source or direct sunlight.
Q4. When using email to register, I can't receive the verification code.
Please confirm that your email account is entered correctly: Some email clients will recognize the verification code as spam, please check the verification code in the spam inbox.
Q5. Intercom without sound.
1. Steps on the iOS side: enter the phone settings, drag the screen to the bottom, find the APP, see the microphone permissions, set to open.
2. Android operation steps: enter the phone settings, open the application management, find the APP, open the permission management, see the microphone (recording) permission, set to open.
Q6.When I installed the camera outside on the wall,why I can not see the live streams from my mobile phone or sometimes it's loaded slowly?
1.Please check the WiFi signal strength from the setting in the App.It is recommended to be Excellent or Good.If it's weak,we suggest to add WiFi extender between your router and camera.
2.Reboot your router to refresh your WiFi connection.
Q7: How long the battery can last on a single charge?
1. This wireless camera has built-in a rechargeable 6000mAh battery, which lasts up to 2-6 months depending to motion-detecting time.You'd better get battery fully charged before the camera first use .
2.Battery saving tips : Set the motion detection duration as default 10 seconds; Reduce unnecessary live view times; Reduce unnecessary alarm times;Do not install the camera at a busy area to reduce motions to activate the camera.