Provides access to technical support via the web portal, online chat system, and telephone, including return and replace for hardware failures. This feature allows fast and easy written access to technical support requests.
Includes access to technical help on a 365x24x7 basis as well as an advanced replacement service for hardware failures. This service provides the assurance of around-the-clock coverage and fast turn-around for replacement of defective hardware.
Includes all of the services that FortiCare 24x7 service offers, plus providing customers with a recurring health check through a personalized monthly audit report of their FortiGate and FortiWiFi appliances. As part of the service, Fortinet will proactively perform device environmental and performance audits for the contracted appliances.