YOYBUY Updated Its Ordering System
YOYBUY is always seeking better ways to improve our customers’ Taobao shopping experiences, to make it more convenient and easier. For some time, we have updated our online ordering system and simplified
the ordering and paying processes. Today we focus on the changes and collect your feedbacks of how you
think of the changes made in YOYBUY ordering system.
To make this update clear, it is best we first take a look at the previous ordering procedures and know how
Procedures of YOYBUY Old Ordering System:
Step 1: Customers: choose their items and pay only for the chosen items. Note that international shipping
fee is not covered here.
Step 2: YOYBUY: buy customers’ ordered items from Taobao; when items arrived at YOYBUY
warehouse, check quality and measure the weight/size of the items, upload the data to our ordering system.
Step 3: Customers: once being notified of items’ arrival at YOYBUY, submit their shipping address and
choose preferred courier, the shipping fee would be calculated automatically based on YOYBUY’s uploaded
weight/size info and shipping method decided by customers. Then customers pay for the international
Step 4: YOYBUY: ship customers’ items according to their chosen courier and address.
Step 5: Customers: wait for their parcels to arrive and can track their shipped orders meanwhile. Leave feedbacks
or contact us for aftersales issues if necessary after receiving the items.
From the above explanations, we could see such ordering system requires customers to pay twice, once for their items
and shipping fee in China if there is any, and another for the international shipping cost. This procedure
seems complex and inconvenient, but there are good reasons for this complexity.
The international shipping cost depends mainly on 2 things, weight and size of parcel. However, information
of the weight and size is not available till the items arrive at YOYBUY’s warehouse. That is why we
ask our customers to pay for international shipping fee separately. This complexity also has its good side,
the parcel weight and size data is accurate and there is no more need to double check shipping costs.
But with our years’ experiences in dealing with shipping cost, we have found an accurate way to estimate the
parcel weight and shipping cost, which helps us to update the ordering system.
Our updated ordering system works like this:
Customers pay for their chosen items and estimated international shipping cost. YOYBUY buy the items and double check the weight when items arrive. Deal with shipping fee differences if there is any. The rest
of ordering procedures remain the same.
Our updated ordering system combines the two-time paying procedures into one by allowing customers to estimate
their item weight. Actually this estimation is more accurate than you think, because we have handled millions of items and our database has quite clear record of each kind of item. Besides, there is also
a reference chart you can make use of when estimating weight:
It is clear that this ordering system update is based on our past experience and database in handling parcel weight and shipping cost.
Some customers who have registered years ago on YOYBUY prefer the old ordering system for different
reasons, perhaps they are used to that for long time. How about you, whether YOYBUY is new to
you or has helped you with Taobao shopping many times, how do you think about YOYBUY’s ordering
system update? Please feel free to let us know, we would listen carefully and improve accordingly.
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