Can I combine several orders and ship them together?
Yes! You can combine multiple orders and ship them together.
Are there any restrictions to ship imitated products, restricted products, liquid, cream, food, DVD,
Shipping recommendation is based on our big data; hence we do not take any responsibility if the
customs confiscate them. The following items: cigarette, alcohol, medicine and
prohibited items are not allowed to be shipped overseas due to custom policies. Based on the air
transportation requirements; food, liquid, powder, cream items are required to provide
non-hazardous authentication. Therefore, we recommend you not to ship these products in bulk. If you
are only shipping small number of sensitive items, i.e. cosmetics less than 100ml
and no more than 200ml per parcel, we can try to ship them with other ordinary products, i.e.
clothes, shoes, etc.
What should I do if the package I submitted exceeds the limit?
Each route has a weight limit. If the item exceeds the limit, you will be prompted to submit the
package. You need to remove some items and submit them in separate orders.
What is volumetric weight?
Volumetric weight is one of the methods to calculate the weight of the goods in the logistics
industry. When a parcel has a big volume but light in weight, the postage will be charged
based on the volumetric weight.EMS/E-express:volumetric weight=(Length CM * Width CM* Height CM) /
6000 = Volumetric Weight (KG). DHL/Fedex/ UPSExpedite/ UPSExpressSaver/
Aramex/ Preferential Line: volumetric weight=(Length CM * Width CM* Height CM) / 5000 = Volumetric Weight (KG).