FREQUENTLY ASKED QUESTIONS
Q: Why the Bluetooth cannot work
A: Because Bluetooth version of this mouse is 4.0, so it only work in the device with Bluetooth 4.0 and 3.0
Q: Why does the mouse not respond when idle the mouse for a while?
A: It is the mouse sleep mode for saving power, just click any one of the mouse button to awake it.
Q: Why is the mouse not functional after turn on the mouse and plug the USB dongle to device?
A: It is the issue that the USB dongle lose connection and just need to rebuild the connection.
To rebuild the connection, follow these steps:
1. Make sure the mouse was charged and the receiver was insert to device.
2. Slide the on/off button on the bottom of the mouse to the "ON" position and slide the 1/2 button on the bottom of the mouse to the number "1" position.
3. Press the scroll wheel, right key at the same time for about 3 seconds.
4. If the rebuilding failed, repeat the above steps.
Q: How to turn off the light?
A: Press the left key, scroll wheel and right key at the same time to turn on/off the light.
Q: How to confirm whether the mouse is right for your hand
A: There is a guidance showing you how to select a ergonomic vertical mouse according to hand palm size, but it is just for reference. Compared with traditional mouse, it needs a few days to accustomed to use it.