1. Why does the product not work?
Step 1: Check if your device has a charging flag. If it is, it is our problem, please send an email to me.
Step 2: If not, please check if the phone has a transmission protocol and prevent charging of other cables.
2. Why is my phone not charging fast?
Check if the power of the phone adapter is lower than 60W (20V/3A). If it is higher than 60W, our product does not support fast charging. Because our product power range is 15W (5V3A) - 60W (20V / 3A).
3. Why is my phone hot?
The reason for the hot is that the adapter is charging more power than the USB C cable supports. This requires checking the power of the adapter. You can refer to the second question.
4. Why is my phone charging slow?
When you use your phone while charging, the charging speed is lower than the speed of use, which creates the illusion of not charging. Or the power of the adapter is greater than 60W. For details, please refer to the second question.
5. Why can't my computer be charged?
Our products are aimed at mobile phones and iPads because the power of the cables does not reach the power required by the laptops. But Apple MacBook 2016/2017/Air 2018/Pro 13.3'' can be charged because the power of these laptops is less than 60W, and all other laptops can't be charged.
6. How can I contact you?
For details, you can see the fifth point in the bullet-point.