Finally, support is only as good as the person providing it. So, all of SonicWALL’s support professionals are extremely knowledgeable on every SonicWall solution and have years of experience in networking and network security. And they’re backed up by high quality tools and processes, ensuring you get quick and accurate resolution to your problem.
Reinstatement
Customers with appliances that have an expired support agreement who purchase SonicWall Support Services Reinstatement and a new one-year support agreement receive a full 12 months of support from date of activation. A SonicWall Support Services Reinstatement is waived when a multi-year agreement is purchased.
- Purchasing support reinstatement enables you to download only the latest software/firmware updates.
- Purchasing a new one-year support agreement provides you six months of support. This is because new support agreements are retroactively activated to the expiration date of the most recent agreement.
- Purchasing support reinstatement and a new one-year support agreement provides you 12 months of support beginning on the date of activation.
- Purchasing a new two- or three-year agreement automatically waives support reinstatement and you will receive 24 or 36 months of support from the date of activation.