1. Piano does not work?
-- Advise you install AA batteries or connect to DCSV cable and turn on the power button.
2. Piano material?
-- Kids piano is ABS environmental material, smooth edge design to protect kids hands.
3.Damaged package?
--For better protect pianos, we have add Kraft paper box, and please remove it if it be a gift.
4.Piano manual?
-- Each piano with manual and piano score for you reference.
5.Piano certifications?
-- The kids piano with CE / CPC / CPSIA. It is safety for your kids.