Help Center

Learn more about using our services.


Customs & Forbidden Items


When purchasing from YOYBUY, we guarantee clearance at Chinese Customs, and will bear full responsibility if there are any problems with the Chinese Customs.


However, you are responsible for assuring that the product can be lawfully imported to the destination country. The recipient of an international shipment may be subject to the destination country's Customs policies once the shipment arrives at the recipient's country. If there are tariff requirements or confiscated goods in your country, we are not responsible for damage/loss. The recipient is the importer of record and must comply with all laws and regulations of the destination country.


Thus, additional costs such as import duties and taxes, determined by the classification of a good, may be levied on the purchased products according to each country's Customs policies. Such additional fees are not included in the item price or shipping cost since we have no control over these additional charges, and cannot predict what they may be.

These charges are the buyer's responsibility, so please contact your local Customs office to determine what the additional costs will be prior to buying.


Purchases subject to Customs clearance procedures will cause delays beyond our original delivery estimates.


Because only 0.3% of YOYBUY delivered parcels have ever been taxed, your parcels are almost always guaranteed to pass through Customs with no problems. However, on the off chance that your shipment is withheld by Customs, you will need to pay the additional charges to receive your parcel.




YOYBUY suggests its customers to take the initiative to find out their local Customs' policies before purchasing. In countries with high rate of Customs clearance, additional fees are unlikely. However, in countries with low rate of Customs clearance such as Argentina, customers may be required to pay tariffs. In Japan, Customs are very strict; do not try to deliver counterfeit items to Japan. 80% of parcels will be confiscated by Japan Customs. In Italy, Customs pay special attention to counterfeit shoes; Italian Customs are the strictest among the European countries.


Having more than 5 of the same items in one purchase will also draw the Customs' attention. If necessary, try separating the items into different parcels.


In some countries, parcels that weigh over 10KG will be considered commercial; Customs will block these parcels and ask you to pay duties. Be sure to monitor the weight of your parcel!

Forbidden items:

Here is a list of some forbidden items that cannot be shipped:

1.     Candles, needles, knives, scissors, forks, pens, seeds, fishing nets.

2.     Solar panels.

3.     Discs, memory cards, hard drives, mobile power, batteries.

4.     A variety of cosmetics, including nail light therapy devices.

5.     Ink cartridges, toner cartridges, toner.

6.     Food -- including coffee and pet food.

7.     Fake guns and knives -- including props and toys.

8.     Animal fur products.

9.     Counterfeits items -- various brand name logo trademarks, drawings, prints, etc.

10.  Plant and animal specimens.

11.  Cultural heritage crafts.

12.  Certain Magnets.

13.  Drugs.

Pricing and Purchasing Information


Total Fees:

---First Payment---

1.    Item fee: 

The item price is shown on the product page.

2.    Domestic shipping fee: 

Buying multiple items from the same seller will save you a lot on domestic shipping. Most domestic delivery companies charge 10 to 30CNY per kilogram. The fee differs according to the courier, parcel weight, and distance between seller and buyer's locations.

---Second Payment---

1.     YOYBUY Service Fee: 

Our service fee is 10%*(Items fee + domestic shipping fee); our SVIP members will enjoy a discounted service fee of 8%*(Items fee + domestic shipping fee),Our "merchant" enjoy 0$ service fee. You may use E-coupon to deduct service fee. However, our minimum service fee is 35CNY per parcel; YOYBUY will still charge you 35CNY even if (item fee + domestic shipping) is less than 35CNY. 

You will be asked to pay the service charge together with the international shipping of your parcel. After you have gotten the weight of your parcel and selected the international shipping method, YOYBUY will automatically calculate your service fee. After you pay the shipping cost and service fee, YOYBUY will  ship your parcel as soon as possible.

For example:

if the items cost 78 USD and domestic shipping fee is 7.80 USD, YOYBUY will charge you an 8.58 USD service fee.

(78+7.8)×0.10 = 8.58 USD


If the items cost 15.60 USD, and domestic shipping is 1.56 USD, YOYBUY will charge you 35CNY


(15.6+1.56)×0.10=1.716USD 35CNY

2.    International delivery fee


3.    Storage fee: 

As YOYBUY customer you can store your purchased items in our warehouse if you wish to ship them to different place. All YOYBUY members have a free storage period of 90 days. If your free storage time has run out and you still haven't shipped your items, YOYBUY will charge you storage fee of 0.164 USD per item, per day.


Note: YOYBUY's storage time limit is 180 days. We start to calculate the storage time when your item status changes to "Arrived," which lasts for 90 days. Then, your order status will change to “Storing” for the remaining 90 days. At the end of your 180 days, your order status will change to “Abandon.” This means you have given up your items and will no longer be able to receive them.


Arrived (90 days) + Storing (90 days) = Abandon (180 days)


4.    Customs fee: 

We suggest that before shipping, YOYBUY customers take the initiative to find out their local Customs policies. In countries with high rate of Customs clearance, there is no need to pay any fees. However, in countries with low rate of Customs clearance such as Argentina, customers may be required to pay tariffs.

Note: Chinese Customs fee is 8CNY per parcel.


5.   Insurance fee (optional): 

Insurance fee is purchased at 3% of the total price.

Items fee + Domestic shipping fee + International delivery fee + Service fee + Customs fee = Total Price

Note: To "My Warehouse in China," Insurance fee can be purchased at 3% of the total price.

Handling charges for different payment methods:



Credit card  


Webmoney Offline





Currency USD

Bank service



3.5% 2% 2% Free 4% Free

Note: Free means YOYBUY will not charge you any bank service fee - Your bank will.



1)  Arrival of goods to YOYBUY: usually takes 3-5 days after we purchased.

2)  Shipping date: after you submitted delivery and payment.

3)  International delivery time: normally, EMS takes 7-10 days; Air parcel takes 15-35 days.



1) We guarantee clearance and will bear responsibility for all matters associated with Chinese Customs.

2) Destination Customs: if there are tariff requirements or confiscated goods in your country, we cannot be responsible for damage or loss.



1)  Our minimum service fee is 35CNY, but there is no minimum order requirement.

2)  Virtual goods: we do not accept these kind of purchases, which includes gift cards, game tokens, etc. due to illegal practices.

3)  Quality of goods: we will verify size, quantity, color, and pattern of the goods, but we are not responsible for quality.

4)  Electronic products: we can only verify the appearance and model.


+86 10 5614 7027
09:30 - 18:30

Copyright © 2008-2018 YOYBUY Ltd.
All Rights Reserved 京ICP备 15030389号
Contact Us About Us Terms of Service Privacy Policy Insurance Policy