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Notice:

National Day Notice

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Dear customers,

Because of The National Day and The Mid-Autumn Festival Day,the official holiday is from 1st-October to 8th-October.

All the employees of Yoybuy will have a rest since 1st-October to 4th-October and deal with the orders and parcels normally on 5th-October according to the order and parcel order date.
During the holidays, the logistics arrangement is as follows:

Logistic
Company
October
1st-4th
October
5th
October
6th
October
7th
October
8th
DHL off duty off duty off duty off duty off duty
FEDEX off duty pick up pick up pick up pick up
UPS off duty off duty off duty off duty off duty
ARAMEX off duty off duty off duty off duty off duty
EMS off duty pick up pick up pick up pick up
Others off duty pick up pick up pick up pick up
Logistic
Company
October
1st-4th
October
5th-8th
DHL Off duty Off duty
UPS Off duty Off duty
ARAMEX Off duty Off duty
FEDEX Off duty Pick up
EMS Off duty Pick up
Others Off duty Pick up

Any questions,please email us freely via:service@yoybuy.com,we reply once we are back to work,thank you!

Kind regards,

Yoybuy Team
Notice:

National Day Notice

More↓

Document

Dear customers,

Because of The National Day and The Mid-Autumn Festival Day,the official holiday is from 1st-October to 8th-October.

All the employees of Yoybuy will have a rest since 1st-October to 4th-October and deal with the orders and parcels normally on 5th-October according to the order and parcel order date.
During the holidays, the logistics arrangement is as follows:

Logistic
Company
October
1st-4th
October
5th
October
6th
October
7th
October
8th
DHL off duty off duty off duty off duty off duty
FEDEX off duty pick up pick up pick up pick up
UPS off duty off duty off duty off duty off duty
ARAMEX off duty off duty off duty off duty off duty
EMS off duty pick up pick up pick up pick up
Others off duty pick up pick up pick up pick up
Logistic
Company
October
1st-4th
October
5th-8th
DHL Off duty Off duty
UPS Off duty Off duty
ARAMEX Off duty Off duty
FEDEX Off duty Pick up
EMS Off duty Pick up
Others Off duty Pick up

Any questions,please email us freely via:service@yoybuy.com,we reply once we are back to work,thank you!

Kind regards,

Yoybuy Team
My YOYBUY

Refund Policy



How do I send a refund request?


If you have a positive balance in your YOYBUY account and would like to withdraw it, you can send a refund request.


Please click “Withdraw money” after you log in. Fill out the form and submit it.


Paypal


           To refund into PayPal account or the card which was used to pay via PayPal:


           

         

              Note: 

                           

     1. If you have paid via your PayPal account, the money will be refunded to your PayPal within about 24 hours

          when it is less than 2 months since the payment has been made successfully.


     2. If you use the credit card to pay via the PayPal platform, the money will  be refunded to your credit card

                directly.  


      3. The PayPal company will charge us 0.3 dollars per payment, even if the transaction is a refund. So if you

          are requesting a refund with YOYBUY, the 0.3 dollar will be deducted from your total refunded amount. In other

          words,  you should cover the PayPal transaction fee of 0.3 dollar in this refund.


 

Credit Card


To refund into credit card account:

 


Note: The refund will be shown in your account within 7-15 business days.



Western Union


To refund into Western Union account:



Note: Transaction fees will be automatically deducted from the amount you had requested.


 

Transfer Amount

Service Fee

500 USD

15 USD

500-1000 USD

20 USD

1000-2000 USD

25 USD

2000-5000 USD

30 USD

5000-10000 USD

40 USD


Note: After refund, our accountant will email you the MTCN.

 


WebMoney


To refund into WebMoney account:







For all refunds:


1.    Refunds are delivered within 3 working days.

2.    Please note that you are responsible for bank transfer fees.

 

When should I expect a refund?


If the item you want cannot be bought (out-of-stock, illegal, etc) or has problems (damaged, incorrect, etc), we will inform you the reason and credit money to your YOYBUY account directly and immediately.

 

How do I check my refund records?


You can go to “My Account History” to view all the details. There, you can view the balance of all your account and the conversion between USD / CNY. If you want to check your refund history, you can click “My Refund Records”.

 

Note: There are five kinds of statuses in "My account history":  Payment, Recharged, Refund, Withdraw, and Deductions.

 





 

Payment: You have paid the items you want.

 

Recharged: You have added money to your account.

 

Refund: When the items you wish to buy is out of stock, or have been deleted after you submitted payment, YOYBUY will refund you the money for those items.

 

Withdraw: You have withdrawn money from your account.

 

Deductions: If the price of your purchased items changes after you have submitted payment, we will either charge you directly from your account, or refund you money. However, this situation is highly uncommon.

 


When should I get a refund if the Taobao seller is always offline?


YOYBUY will refund you if the Taobao seller is offline for 3 days after you submit payment.

 

Note 1:

Taobao seller is online:

Taobao seller is offline:

 

Note 2: YOYBUY will refund you within 3 working days.

Note 3: Webmoney refunds will be completed within 24 hours. Other methods will take about 3 working days.







YOYBUY ON SOCIAL MEDIA

SERVICE TIME

09:30 - 18:30
Mon-Sun

CONTACT US

+86 10 84847953 - 6117
service@yoybuy.com

BEIJING TIME







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All Rights Reserved 京ICP备 15030389号
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