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Once your packages have been sent, you will receive a unique tracking number for each parcel. You can use that tracking number to track your parcel through the carriers' and recipients' website. You can also click the carriers and recipients' country to check the parcel status.
Here are the carriers: China Post (SAL Airmail) and China EMS.
Here are the recipients:
Note: Click your country's name when the parcel has arrived in your country to check the parcel status.
What should I do if I can't track my parcel?
If you come across this problem, please verify the following:
● Did you enter the right tracking number?
● Did you choose the right tracking website?
If you answered yes, please contact our customer service to check for you.
Everything is right, why can't I find information about my parcel?
Usually, it's because the information has not been updated by the shipping company.
China Post (EMS, Airmail, SAL)
a. Please wait at least 3 days for tracking information to be posted.
b. If the parcel was sent during public holidays, the information may be available after the holiday.
Why is the status not changing in tracking status page?
When your package leaves Beijing, it will be put in queue to be delivered to your country. During this transit, the status will not change, so it is common to see your package stuck in the status "Dispatch ..." This transit is the longest process, and usually takes 7-10 days (or up to 30 days during busy seasons).
When is the busy season?
Busy season is November to February every year due to Christmas and Chinese New Year.
What should I do if I did not get the parcel after a long time?
If you still have not received your parcel 30 days after the shipping date, please contact us to help you track your parcel. YOYBUY will request the China Post Office to provide us with the tracking list of the parcel. Please email us the following information:
Note: The above information should be identical to the one on the waybill.
It might take a long time to get the detailed tracking list. Generally speaking, initial checking will take one week. Sometimes the tracking might fail, and the China Post Office will have to send the request again.
If there is no confirmation from China Post Office before the Confirmation Deadline (shown below), we will treat the parcel as lost and you will get compensation as stated in our Insurance Policy.
Confirmation deadline after shipping date:
Note: The shipping date and final delivery date are subject to the exact date on the tracking website.