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How do I find
my item on TaoBao.com?
How do I view
the seller's reputation?
What are TaoBao
domestic delivery options?
How do I
find my item on TaoBao.com?
● Clothing
Example: If you are looking
for men's G-star's jeans, you would enter "G-star 牛仔裤 男" in the TaoBao search bar.
If you are looking for
men's POLO T-shirt, you would enter "POLO 男 T恤".
Generally, you can
search with English or simply use the format:
Brand + type + gender
Here are some words that
you may use:
English Chinese
man 男
woman 女
bag 包
jeans 牛仔裤
suit 西装
coat 外套
shoes 鞋子
T-shirt T恤
jacket 夹克
shoes 鞋
skirt 裙
● Electronic device
You can enter the
product code in the search bar.
For example, if you are
looking for Nokia N97, you can enter “Nokia N97” or “诺基亚 N97”.
If you are looking for
Joyoung Soymilk Maker which has a product ID of JYDZ-17A,
you simply enter
“JYDZ-17A”.
If you still need help
finding your goods, please contact Yoybuy Customer Service.
How do I
view the seller's reputation?
Just under the seller's name, you can see
heart(s)/diamond(s)/crown(s) which represent how many points the seller has.
Next to those icons, you can see the shop's “positive rating” (好评率) which is rated by the buyers who have bought from this seller. The
best performance is 好评率:100%.
Red heart(s): 4 – 250 points
Blue diamond(s): 251 – 10000 points
Blue crown(s):10001 – 500000 points
Golden crown(s): more than 500000 points
Note:
Every positive rating gives the seller 1 point.
Every negative rating takes away 1 point.
What are Taobao domestic delivery options?
There are three methods of Domestic Delivery in China: Surface Mail (平邮), Express Delivery ((快递) and EMS.
Yoybuy does not accept Surface Mail because of the
following reasons:
1. It's slow. It will take at
least 7 days.
2. It's dangerous. Goods have a
higher chance of being lost or damaged.
3. Most importantly, the goods
will not reach our company directly! It requires recipient to personally pick
up the item from the Post Office.
YOYBUY recommends Express Delivery, which is
reliable and fast -- we will receive the items 3-7 days after item has been
shipped.
If you are in a hurry, or if purchased items are
expensive, EMS might be a better option. EMS is more costly but with the most
reliable service and the goods will reach to us within 1-2 days after being
shipped.